Refund & Cancellation Policy
Last updated: 28 September 2026
This policy explains cancellation, withdrawal, return, and refund rules for purchases made directly from AquariumLesson. AquariumLesson PRO digital subscriptions and physical merchandise are different products and are covered by separate rules below.
Scope
This policy applies to AquariumLesson PRO subscriptions and physical products purchased directly through AquariumLesson. Purchases made through an external retailer or an affiliate link are governed by that retailer's own payment, cancellation, shipping, and return terms.
This policy supplements our Terms of Use. Nothing in this policy excludes or restricts consumer rights that cannot lawfully be excluded or restricted.
AquariumLesson PRO / Digital Subscriptions
Plans and recurring billing
AquariumLesson PRO is offered as a monthly or annual subscription at the price displayed at checkout. Applicable taxes, if any, are displayed as part of the purchase process.
Subscriptions renew automatically at the selected monthly or annual interval until cancelled. At each renewal, the payment method connected to the subscription may be charged the then-applicable subscription price disclosed to you in accordance with applicable law.
How to cancel
You may cancel AquariumLesson PRO through the subscription or billing controls made available in your account. If those controls are unavailable or do not work, contact us through our contact page.
To avoid the next recurring charge, cancel before the next renewal date. Ordinary cancellation stops future renewals and becomes effective at the end of the billing period that has already been paid. Unless a statutory right requires otherwise, you keep PRO access until that date and are not charged for a later period.
Refund requests
Cancellation by itself does not automatically reverse a charge or create a pro-rata refund for unused time in an already paid billing period. You may nevertheless request a refund if, for example, you believe there was a duplicate or incorrect charge, a material technical failure, or another circumstance that should be reviewed.
Refund requests are assessed in light of the payment, service use, technical circumstances, this policy, and all mandatory legal rights. If a refund is approved, it will normally be returned to the original payment method. This section does not limit any refund, price-reduction, termination, or other remedy required by applicable law.
Statutory withdrawal and digital-service rights
Depending on where you live and the legal classification of the service, you may have a mandatory right to withdraw from an online subscription. For consumers in the European Union, a statutory withdrawal period will generally run for 14 days from conclusion of an online service contract.
If you expressly request that the service begin during a statutory withdrawal period and later exercise a valid withdrawal right, applicable law may allow a proportionate charge for service supplied before withdrawal. For digital content not supplied on a tangible medium, a withdrawal right may be affected only where the legal requirements for prior express consent, acknowledgement, and confirmation are satisfied. We do not treat access to PRO as a blanket waiver of rights where those requirements have not been met.
Mandatory rights relating to non-supply or lack of conformity of a digital service also remain unaffected. Depending on applicable law, these may include bringing the service into conformity, a proportionate price reduction, termination, or reimbursement.
Physical Products / Merchandise
Made-to-order fulfilment
AquariumLesson merchandise is produced on demand and fulfilled with tracked shipping through Printful or another disclosed fulfilment partner. For products purchased directly from the AquariumLesson Shop, AquariumLesson remains your point of contact for order problems and statutory consumer claims.
Order changes and cancellation before shipment
Production may begin shortly after an order is submitted. If you need to change or cancel an order, contact us as soon as possible. We will try to stop or amend an order that has not entered fulfilment, but we cannot guarantee operational cancellation once production has started or the order has shipped.
This operational limitation does not remove any mandatory statutory withdrawal, cancellation, conformity, guarantee, or refund right that applies to your purchase.
Damaged, defective, misprinted, wrong, or lost items
If an item arrives damaged, defective, misprinted, materially different from what you ordered, or if the package appears lost in transit, contact us promptly. Include your order number and, for a product issue, clear photographs showing the problem and the full item where reasonably possible.
Printful asks merchants to report quality issues within 30 days after delivery and packages lost in transit within 30 days after the estimated delivery date. Contacting us within those periods helps us pursue the fulfilment claim promptly. These reporting periods do not shorten any longer mandatory statutory guarantee or limitation period available to you.
Depending on the circumstances and applicable law, the remedy may be a replacement, repair, price reduction, reshipment, or refund. Where the fulfilment partner can resolve a confirmed production fault without a physical return, we will not require an unnecessary return. Statutory remedies remain available regardless of the fulfilment partner's internal policy.
Change of mind, size, and colour
Because merchandise is produced on demand, Printful does not ordinarily accept voluntary returns or exchanges for buyer's remorse or a customer-selected wrong size or colour. Outside mandatory statutory rights, AquariumLesson therefore does not ordinarily offer a voluntary return or exchange for those reasons. Please review product details and available size information before ordering.
This does not override a statutory withdrawal right. In particular, being produced only after an order is placed does not by itself establish that a product is made to a consumer's specifications or clearly personalised. Any legal exception for genuinely customised or clearly personalised goods will be applied only where its legal requirements are met.
Statutory withdrawal for physical goods
Where mandatory law grants a right of withdrawal for an online purchase of physical goods, you may exercise that right within the applicable period. For qualifying consumers in the European Union, this period is generally 14 days from the day you, or a third party designated by you, receives the goods.
To exercise a withdrawal right, send us a clear statement through our contact page. Please wait for return instructions before sending an item. Do not send an unannounced return to Printful, another manufacturer, or an address printed on the parcel.
For a non-defective withdrawal, direct return costs may be your responsibility where applicable law permits this and the required information was provided before purchase. You may inspect an item as you would in a shop, but you may be responsible for diminished value caused by handling beyond what is necessary to establish its nature, characteristics, and functioning. Where permitted by law, reimbursement may be withheld until the goods are received or you provide evidence that they were sent back.
Incorrect addresses and unclaimed shipments
You are responsible for providing a complete and accurate delivery address. Contact us immediately if an address is incorrect. If a parcel is returned because an address was incorrect or the shipment was not claimed, reasonable reshipping costs may apply where permitted by law. This does not affect your rights where AquariumLesson, the fulfilment partner, or the carrier caused the delivery problem.
Merchandise refunds
Approved merchandise refunds are normally issued to the original payment method. The amount refunded, including any original or return delivery costs, depends on the reason for the return and the requirements of applicable law. Processing by a bank or payment provider may take additional time after AquariumLesson issues the refund.
How to Submit a Request
Please use our contact page and clearly identify whether your request concerns AquariumLesson PRO or physical merchandise.
- For PRO, include the email address connected to your account, the charge date and amount, and the reason for the request.
- For merchandise, include the order number, the purchasing email address, a description of the issue, and photographs where relevant.
- For a statutory withdrawal, include an unambiguous statement that you are withdrawing from the contract.
Do not return physical merchandise until we have provided return instructions.
Mandatory Consumer Rights
This policy does not exclude, waive, or reduce any mandatory right or remedy available under applicable consumer law. Where a provision of this policy conflicts with a non-waivable legal right, the mandatory legal rule prevails.
Changes to This Policy
This policy may be updated periodically to reflect changes to AquariumLesson PRO, the Shop, fulfilment arrangements, payment processes, or applicable legal requirements. The version published on this page applies from its stated update date, subject always to mandatory law and rights already accrued.
Contact
For cancellation, withdrawal, return, or refund questions, please contact us through our contact page.